- VoIP Phone Systems
VoIP Phone Systems
- A cloud telephone system ‘Made in Germany’
- Flexible 30-day Rolling Contract
- High savings potential
- Unlimited capacity
- UK-wide presence
Costs (It really is this simple!)
- £15 per month per phone and you get
- Unlimited UK National and Local Calls
- Unlimited UK Mobile Calls
- Unlimited means "Unlimited" ... no fair use policy or small print
- Unlimited Internal Calls World Wide and all the "as standard items" below ...
Simple, easy and totally scalable
As part of our VoIP offering included as standard in all our packages
- Mobile Client and Softphone (for laptop or PC)
- Conference calls
- Queues and IVR (Interactive Voice Response)
- Site linking
- Call management
- Call forwarding
- Call groups
- Caller ID / Block caller ID
- Time controlled call routing
- Automatic exchange
The following items can be added to the account for a small fee
- Call center monitoring
- Nrecording Standard
- Voice encryption (SRTP)
- Operator workstation
- Business Plus (6 additional, arbitrary devices)
- Computer Telephony Integration (CTI)
- Fax / eFax
Through reliable service partners, the NFON data centre has several connections to the traditional telephone network. This mix of classic 'tried and tested' and modern operations provides first class voice quality that has been regularly certified by TÜV (Germany's official testing and certification organisation) for years. Security is as important to us as it is to you, so we offer an encryption option for telephony made from within the local system (if your user devices support encryption). This way, your calls over the public Internet are almost eavesdropping-proof.
Not only have we convinced the TÜV, but the media, too. In an extensive test of telephone systems the respected German magazine 'Connect' rated our speech quality as "excellent" (Connect 05/2014).
The technology behind the NFON Cloud Telephone Systemis also called Hosted PBX or IP Centrex. The concept is simple: The NFON telephone system is not installed locally in your company, but operates in several highly secure external NFON data centres, which are reached by VoIP technology (Voice over Internet Protocol) via the Internet. This way, you are always reliably available for your customers and business partners. Relocations and expansions are very easy. In addition, you save the cost and space of an on-site telephone system. VoIP desk phones, DECT VoIP phones or VoIP softphones can be used. A key advantage is that hardware phones can also be used with other VoIP telephone systems, so the investment is not lost when switching providers.
Plug & Play
Use your cloud telephone system worldwide, regardless of location: Access is easy by phone or over the Internet by smartphone, laptop or computer. Everything is easy to set up and maintain, even on the PC. You no longer require the services of a technician and thanks to Plug & Play you can start calling instantly.
Save yourself the cost of hardware, which quickly becomes obsolete: With the NFON Cloud Telephone System you are always automatically up to date and the table-top phones can be used with many other VoIP telephone systems (Investment protection). Our lifetime updates are included free of charge. You pay only for what you use. With NFON you can save up to 50 percent of the cost of a traditional telephone system. In addition, you make internal calls for free – worldwide, between all locations.
World Wide Calls
With the cloud telephone system from NFON calls are cheap and reliable. All around the world. Instead of using conventional telephone lines, NFON calls are made via the Internet. For this, highly efficient and reliable hardware is required. However, with the NFON Cloud Telephone System, this equipment is not located in your company, but in several high-performance computing centres that are virtually fail-safe through fully redundant operation.
|Call charges (As of July 1, 2015)|
|UK Landlines||1p or less (*4)|
|UK Mobile Networks||4p or less (*4)|
|Call bundles / extension / month|
|UK Landline (*1)||£3.00|
|UK Landline and Mobile (*2)||£8.00|
|UK Landline/Mobile, EU Zone 1/USA/Canada Landline (*3)||£11.00|
|Non-geographic Calling Rates|
|NFON UK Access Charge is set at 1.5p/min|
1 Applies to UK National Landlines (01,02,03). Excludes UK mobile numbers, special, enhanced services and other UK landlines. Must be subscribed for all extensions.
2 Applies to UK National Landlines (01,02,03) and standard UK mobile numbers (O2, Orange, T-mobile, Vodafone and Three). Excludes special, enhanced services and other UK landlines and mobile numbers. Must be subscribed for all extensions.
3 Applies to UK National Landlines (01,02,03), standard UK mobile numbers (O2, Orange, T-mobile, Vodafone and Three) and EU Zone 1 Countries, USA & Canada Landlines only. Excludes other mobile numbers, special, enhanced services and other landlines. Must be subscribed for all extensions.
4 Depending on your package.
- All prices subject to VAT. Applicable to both versions (Enterprise and Premium): Reporting and correction of any errors in the NFON Cloud telephone system, for which NFON is responsible, is free. Cost of individual telephone support for programming, configuration and queries related operation, as well as support for errors not caused by NFON, are determined at close of contract. This support is offered at a fee. You will also have the option to purchase a Convenience Setup for configuring the system, which includes support services such as set-up support, etc.
The NFON Cloud Telephone System uses the Internet to make and receive calls. You can access the telephony features anywhere you have an Internet connection: from the office, another site, the home office or on the road using the smartphone or laptop. With NFON you eliminate the telephone system hardware, the telephone connection and the maintainer.
The system is flexible, scalable and simple to administer. There are no long term contracts and it has a low set up cost in comparison to traditional PBX systems.
What technology does the NFON Cloud Telephone System use?
The base technology is called hosted PBX, often called IP Centrex. Both refer to the same concept: the telephone system is not installed at the company site but at an external data center, and can be accessed anywhere using the Internet. The NFON Cloud Telephone System is also outsourced to a highly secure and powerful data center and can be accessed anywhere using VoIP technology (Voice over Internet Protocol).
How secure is the NFON Cloud Telephone System?
The telephone system is operated over the Internet. The system itself is located at the NFON data center – it has a resilient set up fail-over at geographically separated servers. All servcies are guaranteed and TÜV certified.
How much is the NFON Cloud Telephone System?
With the NFON Cloud Telephone System you eliminate expensive telephone system hardware: your telecommunication system comes right from the internet. All the features and functions you need are subscription based and accessed over the Internet. This eliminates the telephony system hardware, installation and ongoing maintenance costs. You pay for the number of extensions you need. There are some features which require an additional subscription in order to activate the advanced features.
Can I intergrate my PC with the telephone system – what’s CTI?
With Computer Telephony Integration, or CTI, you can make or receive calls using your PC. Advantages of this allow you to also see all the information from the customer database on your screen. Whether you’re at the office, at the home office or on the road using your laptop.
Can I use my smartphone as an extension – what’s FMC?
With fixed mobile convergence, or FMC, you link your mobile to the NFON Cloud Telephone System: your mobile becomes a full-fledged extension. You lose no functionality of your profile when using your FMC device as opposed to your desk phone. And you can easily phone on the road using your office number – throughout your country.
Can analogue devices be connected to the NFON Cloud Telephone System?
Analogue devices can easily be connected to the NFON Cloud Telephone System using an analogue telephone adapter (ATA). Whether IP phone, mobile, softphone, DECT phone or conference phones – NFON is compatible with numerous devices. And thanks to Plug & Play you only need to connect your devices to immediately start using over 160 functions offered by your NFON Cloud Telephone System.
Do I need an SDSL connection for the NFON Cloud Telephone System?
Symmetric DSL, unlike ADSL, uses the same speed in both directions. So it’s perfect to send large data packets to the net or make many calls at once. NFON Cloud Telephone System is best used with SDSL, but ADSL is also an option. It’s generally a question of having sufficient bandwidth in relation to the number of extensions or concurrent calls that is required on site.
Can the Patton caller ring be changed from EU?
Check the language settings on the portal for this Patton. If these do not trigger the correct tones;
Using the Patton webpage interface:
User : 1328admin PW: 73132837 or K-number without K
It is possible to make country specific settings on the interface of the Patton.
Alternatively you can log onto the Patton via telnet an do the specific settings on the command shell: www.patton.com/manuals/SCG-r64.pdf
See page 595.
Can we Customise the email template for the Voicemail notification?
This is not possible.
Is there a way to disable the voicemail access from a phone if the Customer is not using it?
Unfortunately this is not possible. The button remains active even if voicemail is turned off.
How long do we keep the voicemail’s stored on the server if not deleted?
The voicemails would remain until limit has been used up (100 VM limit), what should happen is that once they reach the limit, the oldest one would be removed and the newest one should enter.
Can an extension have call waiting activated to know a callee is ringing in?
Queues and Groups do not allow call waiting feature to be active.
Call waiting will only work when you receive a call direct on your DDI or extension number.
What happens to the call when all phones are busy in a Queue?
Depending on the configuration, the call can be held in a queue (set with appropriate MOH and recordings) or you can set the call to go to different destination after a time out delay.
In a Group configuration you can using the ‘group pick up’ feature if you are available to take the call. In this scenario you can have a timeout delay to go to a destination of your choice
Why does call waiting not work when an extension is in a Queue or Group?
The Group and Queue configuration takes precedence over any extension members’ configuration.