If a new small business customer ’s phone that is EE branded and sold by Scancom suffers a fault between 14 days to 24 months, for an additional fee we’re offering them the ability to replace it same day / next day. otherwise a free of charge replacement in 3-5 day can be arranged.
The one off charge is £20 ex VAT and will be added to the mobile phone bill.
Same day if the claim is accepted before 11am and next day if the claim is accepted before 7pm
- Faulty iPhones and iPads will continue to be warm transferred to Apple in the first 12 months. In the second 12 months, they can be part of the Fast Phone Replacement Service, or Free Phone Replacement. There are some geographical limitations on the locations that can receive the same and next day service
- New and upgrading small business customers signing up to a consumer plan from 17th June will not receive the benefit of the business Faulty Replacement service. Instead they have the option of Repair and Loan / Fast Fix the same as consumer customers
- Existing small business customers (i.e. on our base prior to 17th June 2015) will continue to enjoy same day/ next day replacement free of charge as per usual.