Description
Applies to broadband supplied by Scancom
Premium Care operates 24 hours a day, 7 days a week (including UK Bank and Public Holidays).
For the reporting of faults the Scancom Support is available, 24 hours a day, seven days a week (including UK Public and Bank Holidays
Care Level: Premium
When broadband is super important
Description/SLA/SLG
8 Hour SLG
Engineering Working Times
24/7
Premium Care operates 24 hours a day, 7 days a week (including UK Bank and Public Holidays).
For the reporting of faults the Scancom Support is available, 24 hours a day, seven days a week (including UK Public and Bank Holidays
This service is only available for BT ADSL2+ / 21CN, a product that offers an 8 clock hour repair time. For any engineering visits by BT (Partner or end-user premises or BT exchange), 24/7 Monday to Sunday (including Regional Public and Bank Holidays) access must be available