Description
Applies to broadband supplied by Scancom
Care Level: Standard
Complimentary with all our business broadband
Description/SLA/SLG
40-48 Working Hour SLA [Product dependant]
Engineering Working Times
Monday - Friday (Excluding Bank Holidays) 08:30 - 17:30
Standard Care operates during BT normal working hours. For the reporting of faults the Scancom Support is available, 24 hours a day, seven days a week (including UK Public and Bank Holidays). Standard Care Fault Cases can be logged out of hours but will not be progressed outside of office hours 09:00 -17:30. BT will clear the fault within 40 hours of receipt of the fault report, excluding any allowable parked time.